If an item you purchased from us does not seem to be working properly, we would first of all advise you to check your instruction manual, to ensure the item is on the right settings. Some electrical items have ‘re-set’ buttons, and pressing them can get the item working again. If your item is fitted with a plug, and you do not appear to have any power going to the unit, we would recommend that you change the fuse before reporting the problem, as this again, may get the item working again.
If the item you purchased from us should develop a fault within the first 30 days, please complete the faulty item form below. Once we receive your form, a member of our team will contact you as soon as possible.
If your item develops a fault after the first 30 days and within the warranty period, you will need to consult the manufacturer of your item. The manufacturer may require your date of purchase, the model number and serial number/ batch number of your item, so please have these to hand when you call them. Every manufacturer operates differently and the course of action may differ, depending on the item at fault but they will be able to advise you what action will need to be taken for your particular case.
Please click for a list of manufacturers and contact telephone numbers. If the manufacturer of your item is not listed below, Please submit form above and we will find the information for you. If you require another copy of your instruction manual, you can usually download them from the manufacturers website, and we have a collection of instruction manuals on our Instruction Manual page.
CNM Online Limited are one of 5 suppliers selected by the North Eastern Universities Purchasing Consortium (NEUPC) for the supply and installation of hand dryers from 2010. NEUPC is one of several UK Higher Education purchasing consortia. Utilising a partnering approach, NEUPC operates as a centralised structure with over twenty members. The NEUPC vision - 'To be the best collaborative partner that fully supports the procurement activity of our members' - advocates working together to provide collaborative procurement support, guidance, systems and processes and agreements that are aligned to, and actively support our members needs, values and objectives. CNM Online are very proud to be working closely with the NEUPC to achieve these objectives.
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