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Frequently Asked Questions


Do you have an electric blanket with Braille on the controls!

Yes we have the Montiss Single Electric Blanket product code: WBE6233M

Can you install tubular heaters on the floor!

Yes tubular heaters can be installed on a floor space using the fixing brackets supplied; they are not to be placed directly on the floor without the brackets natural air circulation must be able to circulate under and over the tube!

What are the most popular tubular heaters you stock!

The most popular tubular heater are the Hylite Slimline Eco Tube Heaters Thermostatic, this is mainly because they are more Slimline than other ranges and have an inbuilt thermostatic control. The guard for this tubular heater is also Slimline and has a special cut out at the front of the mesh grill so you can control the thermostat without having to remove the guard, please call our sales team for more advise on tubular heaters 0844 884 2900!

Can I use tubular heaters to dry cloths like socks and smalls like underwear!

No the tubes are not designed for drying cloths on and should never be covered by clothing even with guard fitted, the face temperature of the tubes get very hot and would simply burn clothing with a risk of causing a fire. Tubular heaters rely on natural air circulation to distribute the heat evenly, please call our sales team for more advise on tubular heaters 0844 884 2900!

Are tubular heaters safe to use in lofts to protect water pipes from freezing!

Yes they are ideal for loft spaces, best to install the tube below the water pipes if you can and make sure they are protected with a guard to prevent anything from falling or landing of the face on the tube as they get very hot!

Can tubular heaters be used outdoors!

Tubular heater can be used in outbuildings like Greenhouses, Garages, Cloakrooms, Offices, Workshops, Conservatories, Spare Rooms, Sheds, Boats, Toilets, Villas, Airing cupboards, Pet enclosures, Utility rooms, Porches, Wardrobes, Caravans, Offices, and Lofts; however they should not be used directly outside!

What are the sizes of tubular heater you supply!

We have a massive range of different sizes and brands in stock, 1ft, 2ft, 3ft, 4ft, 5ft, and 6ft, also 500mm, 1000mm, and 1500mm!

How long are the tubular heater power cables!

The tubes that are pre-fitted with power cables and plugs are roughly 1.5m = 5ft in length, however we also have a range of tubular heaters that have no leads fitted and we can make any length you require or just supply the tube on its own, please call our sales team for more advise on tubular heaters 0844 884 2900.

Do you have heaters that are suitable for use in wardrobes as a heater/dehumidifier!

Yes tube heaters are suitable for wardrobes but you will also need the guard to fit over them as they get very hot to touch!

Can you join tubular heater together in series!

Yes you can join the thermo tube range together with a maximum of two tubes together using the TBX2 linking kits. Do not join more than two tubular heaters together as they will not work efficiently and they will burn the elements out very quickly, please call our sales team for more advise on tubular heaters 0844 884 2900!

What power tubular heater do I need for a small cupboard!

As a rule of thumb you will need 90watts per square meter of floor space, we have 1ft tubes that use 45W of power up to the 6ft tubes using 360W of power, please call our sales team for more advise on tubular heaters 0844 884 2900!

Do you have a tubular heater with thermostatic control!

Yes we have a new range of tubular heaters called the Hylite thermostatic tubular heaters that have an inbuilt thermostatic control; we are the only online supplier of these tubes!

How much do tube heaters cost to run!

Tubular heaters are very energy efficient for example a 1ft tube with power consumption of 60W, if left switched on all week would cost £0.62p based on a tariff of 10p per kw/hr, please call our sales team for more advise on tubular heaters 0844 884 2900!

What do I need the tubular heater guard for!

Tubular heaters get very hot to touch >60C, therefore guards must be used if the tubular heater is fitted in wardrobes or where anyone or anything could fall on or come into contact with the hot surface of the tube!

Can I use a tubular heater for my bird aviary outside!

Yes they are ideal for many pet enclosures like aviaries, dog kennels, horse enclosures, rabbit hutches, chicken hutches eta, as long as they have a protective guard covering them and not open to direct weather conditions!

Can I use tubular heaters to warm my snooker table slate bed!

Yes we have supplied many tubular heaters to professional snooker players that want a cheaper option to heat the slate bed; The desired temperature of a snooker table - slate bed is in the region of 25-30Celcius (77-86F) this helps to keep the moisture out of the cloth and more importantly to reduce friction in the table to aid the balls rolling and rebounding in a consistent manner, and generally makes a table play faster. To heat a full sized snooker table you would need 4 x 3ft thermo tubes (made from Aluminium), placed underneath and fixed horizontally e.g. pocket to pocket, equally spaced along the table. Two tubes can be connected together in series so you would need two power supplies, total 720watts. They are only needed for a short period of time especially in winter when rooms are more likely to be cold and damp!

What I want to do is try and keep the temp as even as possible in my small cupboard for hanging coats eta, so would your Hylite Slimline Eco Tube Heaters Thermostatic do the job!

Yes the Hylite Slimline Eco Tube Heaters Thermostatic will keep an even temperature in your cupboard space using the inbuilt thermostatic controller, but I would recommend covering the tube heater with a guard when coats or cloths could possibly fall on the tube heater!

Do you have greenhouse tubular heaters!

Yes we have the Hylite Greenhouse Tube Heaters in 2ft and 4ft sizes; they are finished in green; however all our tubes can be used in outbuildings, please call our sales team for more advise on tubular heaters 0844 884 2900.!

I want a tubular heater for my greenhouse, are they safe to use if water is sprayed on them!

Yes the waterproof rating of our tubular heaters is IPX4 so they will be protected against splashes of water, to improve the water proof rating by using silicon sealant at the end cap and where the power cable enters the tube. Tubular heaters are not designed to be hosed down but they will certainly withstand sprays of water, please call our sales team for more advise on tubular heaters 0844 884 2900!

I have a 45' x 6"10' narrow boat which has doubled glazed windows. I want to use tubular heaters to avoid the frost damage I experienced last year but don't know what size or wattage I should get. Can you advise me please?

"Yes the tube heaters are what you need as they are low cost, low energy; you willneed 90watts for every square meter, you can connect two tubes max inseries, not sure what space you have but if you work to 90watts per sqm youwill be fine!"

Can I use an electric blanket with a memory foam mattress!

No, not suitable as the direct heat over extended periods of time can cause damage to the memory foam mattress!

Where are the controls and cable entry on the electric blankets!

The Electric blanket cable entry and controls are top right to the bed; our single electric blankets can be switched around so that the controls are on the bottom left however they MUST remain the correct way up!

Can you turn the electric blankets over!

No all our electric blankets MUST remain the correct way up!

What side are the controllers on the single electric blankets!

The controllers are on the right hand side of the bed

Do you have an electric blanket that has protection against dust mites!

Yes we have the Monogram Allergy Free electric blanket range, in Single, Double, King and Super-King sizes!

Can I sleep with the electric blanket switched on!

The majority of our blankets have a sleep safe system; please check product description for sleep safe system!

Can the electric blankets be washed and are they tumble dry safe!

Yes all our electric blankets are machine washable @40C and are also tumble dry safe!

What is the warranty of the foot warmers?

3 Years manufacturers warranty, this means we will replace with new if the foot warmer becomes faulty from date of your purchase!

Can the controller be removed for washing!

Yes all our electric blankets have detachable controllers to allow for machine washing or tumble-drying!

What does fully fitted mean!

Fully fitted means that the electric blanket has an elasticated skirt all around the blanket so it wraps over the mattress, these are the Tranquillity ranges!

What does Ruck Proof mean!

Ruck Proof means there are no ties or elasticated skirt, the blanket is designed to grip to the mattress so it is simply laid flat onto the mattress, these electric blankets are the Serenity range!

What are tie down electric blankets!

The Bliss ranges of electric blanket have 10 x ties situated around the blanket so you can secure to the mattress!

Do you have electric blankets made from Cotton!

Yes the Monogram Allergy Free, Single, Double, King and Super King electric blankets are made from soft breathable Cotton fabric!

How long is the power cable to the electric blankets!

The electric blanket control and power leads are roughly 2.5m in length = 8ft

What is the voltage of the electric blankets!

The voltage is UK 220-240V; the power used is very low 45W up to 120W!

I would like to fit my electric blanket inside a duvet cover which ones are suitable!

All the Over-Blankets are suitable to be fitted inside a duvet cover; we have the Monogram Overblanket range!

Are electric blankets safe to use when sleeping!

Yes all our blankets are CE, BEAB approved and are sleep safe as described in product details!

Where are the electric blankets made!

Our Beurer ranges of electric blankets are made in Europe and the UK!

What is the biggest electric blanket you supply!

The Super King size is the biggest electric blanket we stock; we have three to choose from, Tranquillity, Monogram and Monogram allergy free, all are 200cm x 180cm (8ft x 5.9ft)!

I have a skin problem and allergic to certain fabrics can you advise which electric blanket!

Yes we have the Monogram anti-allergic electric blankets, please call our sales team for more advice on 08448842900!

If my blanket becomes faulty within the warranty period how do I exchange my electric blanket!

All our blankets are covered with a 3 Year Manufacturers Warranty and will be replaced with new if they become faulty during the warranty period, simply return back to us by following our returns procedure!

Do the foot warmers fit all sizes of feet?

Yes all our Foot Warmers are suitable for all sizes of feet including large feet, the length of the foot warmers are 32cm = 12.6 , however the Shiatsu is a wider fit than the Cosy foot warmer!

Do foot warmers aid poor circulation?

Yes Foot Warmers can help improve poor blood circulation, please seek advice from your Doctor if you are not 100% sure!

I want to use the Cosy foot warmer to improve blood circulation in my feet are they suitable and if so how do they improve circulation?

Yes they are suitable, the best way to help improve circulation in your feet usingour foot warmers is to use the foot warmer for a set time (using the instruction manual),this should cause the blood to rush to your feet(to cool them down);when your feet feel nice and cosy place your feet in a bowl of cold water, this will then make the blood rush back to the rest of your organs, leaving your feet revitalized and oxygenated. Repeat this several times to give your feet and legs a blood circulation boost! There are lots of other simple things you can do to improve blood circulation in your feet, your Doctor is the best person to advise you on the medical side!

I am Diabetic can I use a foot warmer?

No, foot warmers are not recommended for people who suffer from Diabetes.

I am Diabetic and have been told that I can't use a foot warmer, to improve the circulation in my feet please explain why?

It is a well-known fact that Diabetes causes poor blood circulation, which can also lead to poor circulation in the feet and or nerve damage. Foot warmers help increase poor circulation in the feet but they are not recommended for diabetics because; Diabetics can experience foot nerve damage, which may prevent them from feeling any temperature changes. Stepping into a foot warmer without first feeling the temperature, is a diabetic foot care don't. Although foot warmers do not get hot enough to burn the skin, they are very safe to use and designed to switch off after 90 minutes of use. However if the foot warmer was effecting the skin in anyway, diabetics may not notice any skin irritation or feel the temperature of the foot warmer, for these reason they are not recommended. Sorry regular trips to the podiatrist should be the norm for diabetics. To keep feet nice and healthy, diabetics should steer clear of foot care heat pads unless they are recommended by your Doctor!

How much power do foot warmers use?

We have two foot warmers available, both are made in Europe, the Beurer Cosy Foot Warmer uses 100watts of power and the Beurer Foot Warmer with Shiatsu Massage uses just 20watts, so both foot warmers use less power than your average light bulb!

Can I return my foot warmer if I do not like it after trying it out?

No, due to hygiene reasons, if the foot warmer has been used or opened we will not accept returns of foot warmers unless it is faulty please see our returns policy!

What is the difference between the Shiatsu and Cosy foot warmers?

The Shiatsu is the latest foot warmer we have and has 1 x massage function and 1 x heat setting and uses less power than the cosy just 20watts. The cosy has 3 x heat settings and uses 100watts of power!

Can foot warmers be washed and tumble dried?

No our foot warmers have removable fleece linings that should be hand washed only and the fleece fabric is not suitable for tumble drying!

Can I use the foot warmer after applying any oils or lotions tomy feet?

No we would not recommend using oils or lotions when using our foot warmers!

Can you wear socks when using the foot warmer?

Yes!

What would happen if some water was spilt on the electric blanket whilst you were laid on it with it switched on?

All our electric blankets have a safety cut out that will automatically switch the blanket off to avoid any accidents!

What type of instant water is best to supply a Bath?

To supply the volume of water required for a bath tub requires lots of current for an electric instant water heater to be effective. In most UK households your current breaker box would not have the capacity for the extra demand that is required to supply a bath tub quickly enough. The average bath tub capacity in the UK is somewhere between 40 and 60 gallons, this is equal to >182 to 272ltrs. However the majority of people will only fill the bath tub half way up or even less in most cases, especially if they have a water meter fitted! Therefore the average water required for a bath tub is somewhere in-between 45 and 90litres depending on the user! The average hot water flow rates for a typical shower unit rated at >8.5kW will supply roughly >2-3 litres of hot water per minute. Therefore if you were to fill a bath tub using just a “shower type” instant water heater this would take >20 to 30 minutes to achieve a suitable bathing level. The main advantages of instant water heaters are that they are much smaller and easier to fit and they can be installed in smaller cupboard spaces than a stored water heater. Instant water heaters provide hot water on demand, thus heating the water as and when required, making them more economical than a conventional stored water tank. The down side for instant water heaters is they are limited with their flow rates and the fluctuations of the cold water temperatures during the winter months. The problem with “low power” instant water heaters if they are to be used for a bath tub is that by the time the water is at a desired level the majority of the heated water will have been lost to the bathroom. For any instant water heater to satisfy a bath with enough hot water the power of the instant water heater therefore has to increase to enable it supply enough hot water very quickly within a short period of time before the water cools down. The only way to achieve this is by installing a Three Phase Instantaneous water heater capable of supplying multiple sinks at the same time, or a bath! Three phase water heaters are ideal for gyms, hairdresser salon, schools, work places or even washroom toilet blocks that supply 6-8 hand basins at the same time. Three phase units have the capacity to run multiple outlets from the same power supply at the same time. A typical three phase water heater required to fill a bath would have an output of 27kW. However the majority of households in the UK do not have a three phase power supply. The majority of people in the UK have single phase power supplies and unfortunately there are no single phase instant water heaters that will supply enough hot water quickly enough to satisfy the bath tub. The DHE 27kW is a three phase instant water heater and would be capable of supplying enough hot water for six hand wash basins simultaneously or multiple showers or one bath. The DHE27 would struggle to do more than one application at the same time – e.g. whilst running a bath, if hot water is called for at the sink or shower, it may affect the bath tub supply. Please see link to the DHE27 three phase instant water heater, http://www.cnmonline.co.uk/Stiebel-Eltron-Instantaneous-Water-Heater-27kW-pr-33339.html

Can I paint the DuaHeat electric radiators?

No, we do not advise painting the DuaHeat electric radiators.

What are the benefits of DuoHeat radiators over storage heaters?

DuoHeat radiators are designed to give the user more flexibility and controllability of their heat requirements utilising a mix of off-peak and direct-acting heat sources which, uniquely, work together for maximum efficiency and comfort. A built-in room thermostat monitors the room temperature and if it drops below the users comfort setting the direct-acting element comes on to regulate the room temperature to the desired level. Its revolutionary design means it can make energy efficiency savings of up to 10% compared with the traditional off peak electric heating systems, a figure which is recognized in SAP2005 – the current method for ensuring compliance with Part L of the Building Regulations.

Is the DuoHeat radiator compatible with any of the Dimplex controls?

Yes, it is compatible with our 4 zone central controller, which is available in mains borne and pilot wire options.

Does the DuoHeat radiator need both off peak and direct-acting [day rate] energy together?

Yes, for the DuoHeat radiator to work correctly it needs to work both energy sources together. It requires an off peak energy connection for the stored heat and a peak [day rate] energy connection for the direct-acting panel. However, in the summer/spring when a very small amount of heating may only be required, it is OK to have the peak supply only with heat coming from the radiant front panel.

Can the DuoHeat radiator be wall mounted?

DuoHeat radiators are not designed for wall mounting, they have to have a combination of feet and secure wall fixings because of their weight.

How much does a DuoHeat radiator cost to run?

This depends on the individual energy suppliers and their charges for off peak energy, however it is one of the most cost effective electric heating solutions as it combines a mixture of ‘off peak’ and ‘day rate’ energy.

Are DuoHeat radiators easy to use?

DuoHeat radiators are extremely simple to use, because they have one simple finger-tip control that operates both the off peak and radiant front panel together.

Do DuoHeat radiators require much maintenance?

No, because they have no moving parts or internal combustion, DuoHeat radiators are virtually maintenance free and do not require an annual safety check.

How many DuoHeat radiators will I need to heat a property effectively?

It is important to install the correct mix of heaters to ensure the heaters/system work properly. We offer a variety of options to help you work out the correct products. For further information, please call our sales team for advice on 08448842900.

Can I move my DuoHeat radiators?

This should only be executed by a competent person or qualified electrician. For safety reasons all electrical supplies to the heater must be switched off and all bricks removed before moving the heater.

Can I dry my clothes on my DuoHeat radiator?

No, you should never cover the surfaces of the heater or obstruct the air outlet grilles as this will cause temperatures of the product to rise and the safety cut-outs to operate.

Does the DuoHeat radiator meet the requirements of Building Regulations Part L1?

Yes, because it uses a combination of off peak and day energy, DuoHeat radiators are a very effective way of heating and offer a reduction of total energy use [kWh] of up to 10% compared to traditional storage heaters. This 10% reductions in energy is recognized within SAP2005, the current method of ensuring products comply with Part L.

How many kW do I need to heat my room?

The amount of energy required to heat a room would differ depending on the type of room that it is. A normal household room, that is well insulated, approximately 2M in height, with doubled glazed windows would generally require at least 90 watts per square metre. So for a room that is 10 m2 you would need at least 900 watts (10m2 x 90 watts). There are not too many heaters made in that particular ‘size’ so you would round the figure up and go for a heater a minimum of 1000 watts, or 1kW.

A room that is not particularly well insulated and rooms like garages or conservatories would require more like 120 watts per square metre, so for a less well insulated room that was 10 m2 you would need at least 1200 watts, or 1.2kW (10m2 x 120watts), again, there are not too many heaters made in 1.2kw outputs, so you would need to round up to either 1.25kW or 1.5kW.

As a general rule it is better to over estimate the size of the heater than to under estimate, having a heater with thermostatic control will allow you to turn the heater down should you find that it makes your room too hot. If you use your heater with a timer, or a plug in thermostat this can help to avoid excess running costs.

You can use the heat calculator by clicking on the link below : Heat Calculator

If you are still unsure, or if you would like any more information, you can contact our technical support team

How can I pay for my order?

Details of all the payment methods we can accept can be found on the ‘Payment Methods’ section on our ‘Contact Us’ page.

Are the heat settings on the Sunhouse downflow heater (code SDF2000) externally adjustable?

The Sunhouse Downflow Bathroom Fan Heater 2kW does have external controls that allow the thermostat to be adjusted.

Does it have to be plugged into an electricity socket. How many glue boards are included with the trap?

Flyshield Solo Insect Trap must be plugged in to work properly and that the item comes with 1 glueboard. Replacement boards are available in packs of 6.

What type of water heater is best for a house/ flat/ bed sit?

If you require an electric water heater to serve a residential property we would generally recommend a storage type water heater. Storage type water heaters hold a specific volume of water at a suitable temperature available for you to use while ever the heater is switched on. As you draw water off, the heater tops itself back up and brings the water back to temperature again. These types of water heater are available in a range of different sizes. In order to serve all of the hot water outlets in a residential property, you would generally require 80L- 100L of water. Different manufacturers make storage type water heaters and all of the dimensions and technical information is listed on the individual product descriptions. For details of our current range of storage type water heaters, please click on the link below. Water Heater

Which type of fly killer should I choose?

Eradicating flying insects is notoriously difficult because they are so mobile and reproduce so quickly. For the best approach you really need to tackle it from a number of directions. We would begin by suggesting a measure to prevent flies entering your property, i.e. a door curtain or window screen. Doorway Insect Curtain Charcoal Grey

A fly killer of some description on the inside is then necessary to keep on top of any flies that do manage to find their way inside. Also, as an additional measure- especially where flies are coming from surrounding fields, farms or bins you would be advised to have an outdoor bait type trap, as a way of tempting flies away from the property in the first place. Red Top Fly Trap

When choosing your fly killer you do need to take several factors in to account; what type of flies are you tackling? What is the size of the area that you are trying to cover? Where do you plan to install the fly killer? Where are the flies coming from?

Different types of flies need to be addresses differently- smaller midge type flies or fruit flies may not be caught by electric fly killers as they are very small and we would recommend a glue board type fly killer. Common house flies can generally be caught by both electric and glue board fly killers as they, along with most other flying insects are generally attracted to UV light, but only after they have gained their sight after the first few days of life. If you have a problem with cluster flies, you will usually be advised to go for a fly killer with a cluster fly tray in order to catch all of the flies; T35-15 Watt White Insect Killer

If you have small flies in a small area you may wish to try some of the smaller ‘sticky traps’, like fly papers. Fly Papers- 8 Pack They are cheap to buy and ideal as a starting point. You would be advised to have these in a discreet place as they can be unsightly.

If you are tackling bigger flies, or you have a large area affected, or the smaller fly papers are not getting rid of all of the flies, you may then wish to consider an electrocution type fly killer; EcoZap Insect Killer or a glue board fly killer. We do generally list the area that any fly killer can cover on the product description to help you choose the right size fly killer. The different types of fly killer can be mounted in a variety of ways- some can be free standing, wall mounted or suspended from the ceiling. If you have a particular requirement you may want to check the product description thoroughly or call us for advice before making your purchase.

If you know where the flies are coming from, this can also help you to get rid of the problem. A fly infestation can suddenly arise if perhaps you have been laying down mouse traps, or had a bird in the loft etc.- the decaying bodies can attract flies so it may be worth investigating this. A lot of rural properties have fly problems during the summer as the flies like to breed and feed upon animal waste, so tacking the problem outside using bait traps can help to reduce the problem. Red Top Fly Trap

Insect control is a maintenance project- it would be very difficult to eradicate the problem completely especially during the warm summer months. If you would like any more advice, please feel free to call us to discuss your particular problem. Customer Services: 0844 884 2941

How much will my heater cost to run?

It is very difficult to give an actual running cost for every heater since the running cost depends on the price you pay per kilowatt hour (kW/hr) from your electricity provider (which can vary a lot depending on your provider and tariff) and also the kilowatt rating of the heater in question. If for example you were using a 1kW heater, with one heat setting and no thermostat (i.e. you could not turn it up or down, whilst the heater was on it would be running on full power and use 1kW of electricity for every full hour that it was running) and the average price you paid per kW/hr was 10p, the heater would cost you on average 10p per hour.

The calculation becomes much more complicated when heaters have thermostatic controls, heat levels and timers because such functions effect the power consumption and the length of time the heater runs for, so we can only calculate a ‘worst case scenario’ running cost figure. The running costs are subject to change, as changes in electricity prices will change the cost of running the heater.

Based on the theory above, you may be tempted to go for a less powerful heater as it will cost you less to run, but if the heater is not powerful enough to heat the room as a whole, you are likely to be paying the maximum running costs for the heater and not feeling the heat around the whole of the room, so it is a case of trying to find the right size heater for your room.

If you are still unsure, or if you would like any more information, you can contact our technical support team

What do I do if my item is damaged when it arrives?

We do ask that all items ordered from us should be checked upon delivery for damage immediately. If your item arrives damaged, you should contact us without delay. During office hours you should call our customer services team on 0844 884 2999, outside of office hours, please email

What type of heater is best for a hand washbasin?

There are several different choices available for hand washbasins. You may choose to go for a small storage type water heater- these are available in both under sink and over sink models. Choosing a storage type water heater will guarantee you a specific volume of water at a suitable temperature whilst the heater is switched on. If however you are likely to run off the whole contents of the water heater at once, you would have to wait while the heater filled itself back up and re-heated for more hot water.

Another option for hand washbasins are instant water heaters. Instant water heaters do not store water; they simply heat the water as it passes through the heater. This type of water heater can save on running costs as they only use electricity when the hot water is required. Instant water heaters are available in a range of kW ratings, and the general rule of thumb is that the more powerful the water heater is, the better ‘flow-rate’ and the more consistent performance you will get. Instant water heaters can be a good option if you have a washroom that is used heavily over a short time, i.e. at staff lunch breaks where a small storage water heater might run out of hot water.

Why has my fly killer not caught many flies?

With a fly killer, we would need to establish if the item is faulty, or if perhaps it is how the item is being used that is causing the problem. Electric fly killers are a fairly basic item, the bulbs are there to emit UV light in order to attract the flies and the electrocution grid zaps any flies that land on it when they come to investigate. If your bulbs are lit and the grid is working then the unit is working. If you feel that the grid is not working, you can test the grid with a grid tester, please call our customer services team on 0844 884 2999, so we can discuss the problem, a grid tester can be arranged if required. If the bulbs and the grid are working, we need to look at how you are using your item. Common house flies are generally attracted towards UV light, but they are unable to differentiate between the UV light emitted from the fly killer and the natural light coming from outside, so the fly killer is more effective if positioned in a darker area of the room and it ideally needs to be left on overnight. The effectiveness of the unit is also dependant on the fly’s age- some types of fly are born blind and only develop sight after 4 or 5 days so switching on a fly killer is not necessarily going to draw them all towards it immediately, it depends on the life cycle. This does not indicate a problem with the fly killer; it is just the way that they have to work. If you think the flies are small then they are probably young flies and not using their eyes to investigate food sources but relying on smell and taste through their feet. If this is the case then to improve catch rate you could use small amounts of food like raw fish or raw meat.

Killing flies is notoriously difficult because they are so mobile and reproduce so quickly. For the best approach you really need to tackle it from a number of directions. We would suggest a measure to prevent flies entering your property, i.e. a door curtain or window screen and then a fly killer on the inside to keep on top of any flies that do manage to find their way inside. Also, where flies are coming from surrounding fields you would be advised to have an outdoor bait type trap, as a way of pulling flies away from the property in the first place.

Which type of heater is best for me?

There are lots of different types of electric heaters on the market and it can be difficult knowing exactly where to start. We have a few main categories of heaters available on the website and below are brief descriptions of them all.

Panel Heaters
Panel heaters are generally quite compact in their design. The most basic designs tend to come with fitted plugs and leads, with wall mounting brackets and/or feet so they can literally be plugged in and turned on. Most of the basic models will have thermostatic control and/or heat settings.

The more complicated designs generally do not come with fitted plug and leads and require installation by an electrician. With the more complicated designs, you usually have a ‘climate control’ or ‘room thermostat’ function, which means the heater will automatically respond to changes in room temperature, saving on running costs. The ‘hard-wired’ or non-plug in models are generally preferred by landlords etc as a lot of them comply with the part L building regulations.

Most panel heaters, due to their simplistic design, usually look quite nice, and you can now find glass panel heaters on the market for customers who require a more contemporary looking heater.

Panel heaters are generally available from 500w up to 3kW, so there is usually a panel heater available to suit most requirements.

Oil Filled Radiators
The majority of oil filled radiators are portable and set on wheels, so they are easily moved around which makes them a popular choice for ‘top up’ heating. They are quite easy to pack away during the summer and bring out in the winter to supplement your ordinary household heating. There are a few models of oil filled radiators that come with wall brackets, so they are also suitable to mount on the wall and use as your permanent source of heating. Because oil filled radiators are filled with a solution they tend to be heavier than panel heaters, convector heaters and halogen heaters, and can take a little longer to heat up. When the heaters do heat up, the temperature does remain quite consistent, as the heat is retained for a while in the solution inside the radiator. The portable oil filled radiators tend to have the ‘fin’ design- this is to increase the surface area of the heater so the heat can be more readily released.

Oil filled radiators are usually between 1kW and 2.5kW, although these are some less powerful models available too, so there is usually an oil filled radiator available to suit most requirements.

Convector Heaters
Convector heaters are typically the cheapest type of heaters on the market. The design is simply and outer casing with an element inside and a control panel. Most of them come with feet and/or wall brackets. Convector heaters are designed to warm the surrounding air, which then circulates around your room. Convector heaters are pretty quick to heat up, and they also cool down pretty quickly too. Convector heaters may not be suitable for customers with allergies as they create convection currents in the air and as a result, they can also circulate particles and allergens. While they are a cheap, fast heating heater, they are not always suitable for everyone. Convector heaters are generally made in 2kw-3kw out puts.

Radiant Panel Heaters
Radiant panel heaters use relatively new technology, for this reason, there are not so many of them on the market. Radiant panel heaters have been targeted towards conservatories, as this type of room will benefit from the technology of this type of heater.

Radiant panel heaters send the heat out in rays and the heat is absorbed by the solid things in the room; things like people and furniture. This is a benefit because you do not have the uncomfortable stuffy feeling that some other heaters create, and as these heaters do not rely on convection currents in the air to transfer the heat. This means less particles and allergens are circulated around the room and less heat is lost as warm air rises and is lost from the roof in rooms like conservatories.

For more information on radiant panel heaters, please click on the link below : Radiant Heat

Halogen Heaters
Halogen heaters are often used for ‘on the spot’ heating, we also hear them referred to as ‘3 bar fires’. Halogen heaters are quite light and compact and very easily moved around. Depending on the kW rating of the heater, you may have 2, 3, or 4 halogen elements that glow orangey- red and give off infrared light, which heats you up. The heaters come with fitted plug and leads, so you would just need to plug it in to a socket. We find that due to the design of the heaters, the heat is quite ‘directional’ so that if you are sat in front of it, you will feel nice and warm, but if you are sat behind it, you may not feel as much. Most halogen heaters have a casing that remains cool to touch and are equipped with several safety features, so that if the tip over for example, they will automatically switch off.

Electric Towel Rails
Electric towel rails are a safe and useful way of contributing to the heating in your bathroom. Most electric towel rails come filled with an inhibitor solution and contain a heating element, which when it is switched on, heats the solution inside the towel rail, which in turn warms the towel rail itself. The exceptions to this are called ‘dry-technology’ towel rails, in which the electrical heating element is fitted into a vacuum, so when the heating element is switched on it warms the towel rail itself. Electric towel rails are generally installed in bathrooms, so generally do not have a fitted plug and will be given an ‘IP rating’ which indicated which zone in the bathroom the appliance can be installed. Electric towel rails are generally quite low powered, they may sufficient as the only source of heat in a small bathroom, but larger bathrooms may require additional heat, which could be supplied by an IP rated panel heater, or a down flow fan heater.

Fan Heaters
Fan heaters are available for both domestic and commercial applications and come in a variety of different sizes and kW ratings. The heaters generally consist of a heating element and a fan- the fan blows out the warm air generated by the heating element. Down flow fan heaters are typically used in bathrooms, commercial fan heaters can be used in buildings like gyms, garages and warehouses and another variation is the air curtain which is typically used over doorways in retail outlets.

Storage Heaters
Storage heaters, also known as nighttime storage heaters, take advantage of low price electricity by ‘charging up’ when electricity prices are low, typically between 12am and 7am. The electricity is stored as heat in the ‘bricks’ inside the heater and released gradually throughout the day. Storage heaters comprise of dense blocks surrounding heating elements that are well insulated to prevent unnecessary heat loss. On top there is a control that can be adjusted to let the heat out. We have manual and automatic storage heaters, it is generally accepted that automatic storage heaters can save up to 15% in running costs compared with manual storage heaters, and are only slightly more expensive to buy.

Combined storage heaters are storage heater with a built in convector heater, which can be used to top up the heat that you get from the storage part of the heater, or if for example in the summer you have the storage heaters turned off, the convection part of the heater can be used on its own as the sole source of heat. Combined storage heaters are generally used in rooms where a large percentage of time is spent, like the living room, for example.

The most advanced storage heater is the fan assisted storage heater, which incorporates a low speed silent fan that draws air through the core of the heater and discharges through the vent at the base of the heater at a time that suits you. Until then the heat is stored inside the insulated unit. The insulation used on the fan assisted storage heaters is more than double the normal thickness of the standard storage heaters.

To take advantage of the off peak electricity prices, you need to make sure your home is able to receive an Economy 7 (or off-peak) electricity supply, and be fitted with an Economy 7 meter. Each storage heater would need to be wired independently to a separate consumer unit and connected to the off peak supply by a qualified electrician.

If you need any more help or advice on storage heaters please contact us.

What is the warranty on my item?

Every item on the website has a different warranty period, you will find the warranty period on the detailed description of the item. Electrical items will usually contain warranty information on the instruction booklet that will be supplied with the item. Other items will not be supplied with warranty information, in this case your receipt will be all that you would need. In the event of your item developing a fault, you can contact us by clicking on the ‘Faulty Item’ section of our ‘Contact Us’ page.

What type of water heater is best for providing hot water for washing up?

An average kitchen sink will usually take between 10L and 15L of water to fill it up so we would generally lean towards a storage type of water heater. This type of water heater allows you to store a particular volume of water at a suitable temperature (some heaters have thermostats on the front to allow you to specify a temperature) that can be delivered quite quickly. You could choose to have an instant water heater, but to get the water to a similar temperature you would need to choose one of the more powerful models, and the water would probably run slower out of the instant type models.

What is the difference between a normal fly killer and a glue board fly killer?

Electric and glue board fly killers are similar, in that they both use UV light in order to attract the flies. They do however differ in how they actually kill the flies. The electric type fly killers have an electrocution grid and as the flies are attracted towards the UV light they land on the grid and get ‘zapped’. The dead flies fall in to the removable tray at the bottom of the fly killer which can be emptied and put back in again. Glue board machines have a sticky glue board within the unit. As the flies are attracted towards the UV light, they land on the glue board and get stuck. The dead flies remain on the glue board which is removed and disposed of once it is full.

Glue board machines are particularly good if you have a range of different flies. Smaller ‘midge’ type flies are not always caught by the electrocution type fly killers as they are so small they can sometimes fly straight through the machines without making contact with the grid. Also glue board machines tend to be more discreet in their design- a lot of the ones we have available on our website do not look like traditional fly killers. After the initial purchase of the electrocution type fly killer the only part you need to replace in order to keep the unit functioning are the UV bulbs. The glue board fly killer requires both UV bulbs and glue boards.

What does thermostatic control mean?

A heater with thermostatic control can be turned up or down, usually via a thermostat dial or digital controls.

Some types of thermostat will respond automatically to changes in room temperature and maintain the desired room temperature by adjusting the heat omitted in response to the rise or fall in the room temperature. This advanced function is also referred to as ‘climate control’.

How can I contact you?

Please visit the main contact us page on our website. To help us deal with your enquiry more efficiently, please click on the section most appropriate for the nature of your enquiry where you will find additional information, and details of how to contact us.

What is the difference between vented and un-vented water heaters?

When deciding which type of water heater to use for your bath, sink or hand wash basin it is important to understand the difference between vented and un vented.

An unvented water heater has a water cylinder that stores hot water and delivers it at mains pressure. Unvented water heaters do not rely on gravity for the supply of hot water so they can be installed virtually anywhere under or over sink, cupboard space. The main advantage is that you can get a power shower hot water supply without the expensive and noise of a power pump. The bath, sink or hand basin fills faster and smaller bore pipe-work can be used. This also means you don't have gallons of cold water stood in the loft space merrily producing bacteria for you to bath in. Unvented water heaters can also be used with standard, mixer and auto sensor taps. The disadvantages of unvented water heaters is that it can be a BOMB if not installed correctly and for this reason all installers of unvented cylinders MUST be registered for such work. To accommodate for the expansion of water which occurs when the water is heated in the cylinder, a diaphragm pressure vessel should be used on the cold feed water supply connection seek professional advice. Requires mains pressure to work efficiently and if you lose the mains water supply then you have no back up!

Vented water heaters are designed to vent the expansion naturally through special vented taps or through the main hot water supply spout. If the water heater is classed as being vented, then it can be either an under or over sink water heater. The under sink water heater will need special vented taps for it to work safely. The over sink water heaters are usually pre-fitted with a swivel spout. If the vented water heater is an over sink unit then it will have a spout supplied at the front, this means the expanded water will vent via the special taps or spout. The advantages of this type of water heater are that there is no need for a diaphragm pressure vessel fitting in the cold water pipe-work. They are energy efficient and very reliable water heaters that generally have longer warranties with them. The disadvantages are that special expensive taps may be required if the unit is for under-sink use. Requires mains pressure to work efficiently and if you lose the mains water supply then you have no back up!

Put simply an unvented system is one that is NOT vented to the atmosphere, and a vented system is one that IS

How long should my UV bulbs last?

The UV bulbs do not come with any warranty and much like a household bulb it is difficult to suggest an actual ‘life-expectancy’ on bulbs. We generally suggest that bulbs should be replaced annually even if they appear to be working fine as the UV output may have started to deteriorate.

How do I find the dimensions of the heater?

The dimensions of all of our heaters can be found on the detailed description of the item in question. If there are a lot of different sizes of a heater available (like a towel rail for example) the dimensions will usually be displayed in a table underneath the descriptive text. For items with no options, the dimensions will usually be displayed just underneath the price on the detailed description of the item.

What do I do if I want to return my item?

If for any reason you would like to return an item that you purchased from us less than 30 days ago, please visit the ‘Return Item’ section on our contact us page. For details of our returns policy, individual consumers can click here for our terms and conditions and business users can click here for the business terms and conditions

Will I be able to install the water heater myself?

Water heaters do differ in their complexity. Some of the catering water heaters do not need any installation at all, you simply plug them in and stand them on the counter top, while some of the un-vented water heaters require installation by qualified plumbers with a special licence, so it is difficult to answer yes or no. As a general rule, if you are unfamiliar with the product and are not qualified to install the product, we would advise you to seek professional advice.

Can I use my fly killer outside?

Some fly killers are suitable for use outdoors- you can find these items in the outdoor insect killer section on our website. Outdoor Insect Killers

During the day time the UV light would not particularly stand out to the flies, as the natural light would be a competing light source. If however, any fly did land on the fly killer during the day then it would get zapped still. For the best performance on an electric fly killer the machine would need to be kept on during the evening, and placed in a shaded area.

The bait traps work very well during the day time as the ingredients are activated by the sun. Red Top Fly Trap

This type of fly killer requires no maintenance at all, simply add the ingredients in the sachet with water- as per the instructions and hang it up approximately 5 metres away from the area you are trying to protect.

What kind of heater is suitable for use in a bathroom?

For a heater to be safe to use in a bathroom it will need to have an IP rating (ingress protection rating). The letters IP are usually followed by 2 digits, the second digit indicated how ‘waterproof’ an item is. If an electric heater does not have an IP rating, it is not suitable for use in bathrooms. The second digit can also give an indication as to whereabouts in the bathroom (which zone) the item is safe to be installed in (see below). We advise you to consult a qualified electrician for the installation of electrical appliances within your bathroom.


How long will my delivery take to arrive?

All items have different lead times. The delivery time for each item is listed on the detailed description of the item. If your order is for multiple items, they may be despatched separately and from different locations, or we may send the whole order out together when all items are ready to go out. If you need any tracking information on an order you have already placed, please visit the "Tracking" section on our "Contact Us" page.

Will I need any accessories with my water heater?

Some water heaters have optional accessories, which may or may not be required, depending on how you are installing the heaters. All of the water heaters ‘technical information’ downloads explaining how the water heaters are to be installed. Some water heaters will require special vented taps, and others will require expansion vessels so it is important that you read through the technical information beforehand. If you are not a qualified plumber, or if you are not sure about what it is that you need, we would advise you to print off the information and consult the qualified person you will be using to install your water heater. Alternatively, you can click here to contact our support team and we can try and find out more information for you.

How can I find replacement bulbs for my fly killer?

When listing products on our website, we always try to link any accessories to the original product, to make it easy for you to order any accessories or replacement parts. If you find the item you originally purchased on the website, you should be able to see the link to the bulbs you need. Then just click in to the bulb and select the right size for your fly killer. If you need any help in choosing the correct bulbs, our sales team are on hand to help. Sales 0844 884 2941

How long will my heater take to be delivered?

The lead-time of each item on our website is indicated in the detailed description of the item, just underneath where the price is. We always aim to deliver items within the normal lead-time and should any delays occur, we will contact you as soon as possible.

What happens if my heater becomes faulty?

We would advise you to check your instruction manual to ensure your heater is on the correct setting, check the wires to your heater, and check that the fuse in the plug has now blown. For more information on what you should do, please visit the Faulty Products section on our ‘Contact Us’ page.

What happens if I change my mind and want to return my heater?

If for any reason you would like to return the item you purchased from us less than 30 days ago please visit the ‘Return Item’ section on our contact us page. For details on our returns policy, individual consumers can click here to view our terms and conditions and business users can click here

How much is the delivery charge?

As a general rule, delivery is £6.49 + VAT per order, this is the price for a courier delivery to a UK mainland address, as defined by our courier, per order. Details of delivery charges to non-UK mainland addresses can be found on our terms and conditions, please click here.

Certain items are delivered to UK mainland addresses free of charge; some storage heaters, radiators and towel rails are included in this offer. If your item is on the free delivery offer, you will see the ‘free delivery’ logo on the detailed description of the item.

What happens if I have a problem with my water heater?

If your water heater develops a fault within the warranty period it is usually best to contact the manufacturer, as some are able to arrange for service engineers to visit you and look at the heater. All manufacturers operate differently, but they will be the best people to advise you how to proceed. Please visit our Faulty Item section for more information.

Will I be able to install the heater myself?

All of our heaters differ in complexity, and factors like their size and weight may need to be taken in to consideration before it is possible to determine if a heater can be installed single handed by a non- qualified person or not. Generally speaking a heater with a fitted plug and lead can be installed by a non qualified person. It is usually just a case of mounting the wall brackets and fitting the heater on to them. Items without a fitted plug and lead generally require installation by a qualified person. Details of how any item is to be installed can be found on the ‘technical information’ download available in the product description.

You may also view the instruction manual for your item by searching out online instruction manual catalogue.

Will the heater get very hot?

Regardless of the kW rating of your heater, most heaters do get hot to touch, so care should be taken when outing electrical heaters in rooms with children, animals, elderly or disabled people. There are ‘low surface temperature’ heaters, where the surface temperature will not exceed a certain ‘safe’ temperature, on the website which will be safer to use for such groups of people.

Will I need any accessories with my heater?

Any essential accessories will be suggested in the ‘related products and accessories’ section underneath the item you are looking at on the detailed description page.

What is the difference between the different types of storage heaters?

We have manual and automatic storage heaters, it is generally accepted that automatic storage heaters can save up to 15% in running costs compared with manual storage heaters, and are only slightly more expensive to buy.

Combined storage heaters are storage heater with a built in convector heater, which can be used to top up the heat that you get from the storage part of the heater, or if for example in the summer you have the storage heaters turned off, the convection part of the heater can be used on its own as the sole source of heat. Combined storage heaters are generally used in rooms where a large percentage of time is spent, like the living room, for example.

The most advanced storage heater is the fan assisted storage heater, which incorporates a low speed silent fan that draws air through the core of the heater and discharges through the vent at the base of the heater at a time that suits you. Until then the heat is stored inside the insulated unit. The insulation used on the fan assisted storage heaters is more than double the normal thickness of the standard storage heaters.

What can tubular heaters be used for?

Tubular heaters have a wide variety of uses. They are typically used to prevent frost or condensation. They have been used successfully in barges and caravans to prevent pipes from freezing; in sheds to prevent the windows from freezing and also underneath snooker tables to improve table speed. Tubular heaters are designed to be mounted low down, horizontally, as the heat rises from them, they create a ‘blanket of warmth’ that travels up the surface and protects it. Tubular heaters are available in lengths ranging from 1ft to 6ft in length, and as a general rule, the longer the tube, the greater area it protects. The heaters are relatively low powered, btu do get very hot to touch, so if they are being used in an area where they could be brushed up against, or anything could fall on them, they should be used with a tubular heater guard.

Why are some heaters much more expensive than others?

Certain types of heaters are more expensive than others, and this is usually due to the amount of technology, or material that is required to produce them.

Differences in prices on the same type of heater can be down to a difference of brand, or the length of warranty that the item is provided with.

What should I do if I cannot find the right type of heater, or if I need help or technical information?

If you have not found the answer to your question in the FAQ’s section, or on the website then you can contact our support team by emailing your enquiry to us at we will endeavour to find the information you require and get back to you as soon as possible.