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If an item you purchased from us does not seem to be working properly, we would first of all advise you to check your instruction manual, to ensure the item is on the right settings. Some electrical items have ‘re-set’ buttons, and pressing them can get the item working again. If your item is fitted with a plug, and you do not appear to have any power going to the unit, we would recommend that you change the fuse before reporting the problem, as this again, may get the item working again.

If the item you purchased from us should develop a fault within the first 30 days, please complete the faulty item form below. Once we receive your form, a member of our team will contact you as soon as possible.

If your item develops a fault after the first 30 days and within the warranty period, you will need to consult the manufacturer of your item. The manufacturer may require your date of purchase, the model number and serial number/ batch number of your item, so please have these to hand when you call them. Every manufacturer operates differently and the course of action may differ, depending on the item at fault but they will be able to advise you what action will need to be taken for your particular case.

Please click for a list of manufacturers and contact telephone numbers. If the manufacturer of your item is not listed below, Please submit form above and we will find the information for you. If you require another copy of your instruction manual, you can usually download them from the manufacturers website.

Burco - 0844 815 3755

Creda - 0844 8793587
De Longhi - 0845 600 6845
Dimplex - 0844 879 3588
Hyco - 01924 225 200
Sunhouse Technical - 0844 879 3588
Redring - 01733 456789
Stiebel – Eltron - 0151 346 2300
Swan - 01733 404703
Zip - 0800 077 8302