Returning & Faulty Goods

Returning Unwanted items

 

When returning any unwanted purchases, please contact our customer service team to inform them you wish to return the item. 

 

Please endeavour to return the item in its original packaging. Our returns period is 31 days from the date of purchase. After this time, we may accept a returned purchase but a restocking fee may be applied. Please contact our customer service team before initiating any return.

 

If the goods are returned unused and in a resalable condition, a refund will be issued, less any delivery and collection costs. On certain occasions, if a purchased item has been specifically manufactured for the order, a restocking charge maybe incurred. If the item develops a fault or is damaged on receipt of delivery, a full refund or replacement will be applied

 

Returning Damaged items

 

At CNM Online we have a 'Repair or Replace' policy for all damaged or faulty items after the first 30 days of purchase. If your product arrives damaged, then please contact our customer service team within 24-48 hours of receiving your item.

Our process will require, photographic evidence of damage to the item and any serial numbers or product codes we may need. We will then arrange a collection of your damaged item, once your item has arrived back at our warehouse, our quality control department will inspect the damage or fault. We will then arrange for a replacement item to be sent out to you if the item cannot be repaired.

Please note we will only send a replacement item once we are in receipt of the faulty/damaged goods.

 

When returning any items that has developed a fault within the warranty period. We will either replace with new or repair your item where possible. If your product is out of its warranty period, please contact our customer service team on the below details and we will endeavour to assist you with a new item or repair at an agreed price! 

 

*Please be aware in some instances, a re-stocking charge may apply. * 

 

 

 

Faulty Goods

 

When an item is purchased and does not appear to be working correctly. We would first advise you check your instruction manual to ensure the item has been setup and configured correctly. Some electrical items have ‘re-set’ function, activating these can restore the item to its working state.

 

If your item is fitted with a plug and you do not appear to have any power going to the unit, we would recommend that you change the fuse before reporting the problem. This again may solve the problem.

 

If the item you purchased should develop a fault within the first 30 days, please contact our customer service team at cnmservice@cnmonline.co.uk A member of our team will contact you as soon as possible to ensure we deal with your fault/issue promptly.

 

If your item develops a fault after the first 30 days and is still within the warranty period! Again, contact our customer services team where we will endeavour to resolve the issue. We will require the date of purchase, model number and serial number/ batch number of your item.

Please have these to hand when you call our team.

Our suppliers or manufacturers operate differently, so the course of action may differ - depending on the item at fault.