De'Longhi Richmond Electric Towel Radiator Chrome 1186 x 500

What is the warranty of the Richmond?

5 Years on the radiator and 2 years on the electrical components.

Is this oil radiator noisy in operation?

Completely silent in operation, the only noise it will make if the open window sensor is activated it will make a bleeping noise.

Where is the Richmond made?

De'Longhi is manufactured in Italy.

Is the Richmond ok for care homes or for vulnerable persons?

Yes because this towel radiator is Lot 20 compliant and after choosing your desired settings or heating program you can lock the settings via the keypad this means the heat programs cant be modified or tampered without being unlocked. This also ensures vulnerable persons cant change or unlock the setting manually without the manual!

Is this heater easy to install?

The Richmond is supplied with 4 wall fixings brackets.

What side is the power cable fitted?

When the heater is fitted to the wall the power cable would be on the bottom right hand corner as you look at it! Please note this heater is "double insulated" so it does not require earth wire connection. Please note if the Black Pilot wire is not required terminate and insulate the wire, this wire should never be connected to the earth wire connection on a fused spur or plug!

Why is there no earth wire on the Richmond?

The Richmond is "double insulated in the same way as Kettles, Irons, Washing Machines, Toasters, Microwaves, Electric Heaters, Fridges, Freezers and Tumble Dryers. These products will have no earth circuit and no earth wire in the plug. Class 2 products are commonly known as 'double insulated' look for the double square symbol or insulation class ii. The De'Longhi Richmond radiators don't need an Earth wire!

Will the front of the panel get too hot to touch?

The front panel will get very hot, however, the Richmond is equipped with a child safety setting that reduces the surface temperature.

How do I know if the open window function has been activated?

If a sudden drop in room temperature is detected by the thermostat, the Richmond will shut down to antifreeze mode 7C, the front light will flash RED constantly and a bleeping noise will be heard. When the temperature of the room is stabilized (window - door closed) the Richmond will automatically resume to its normal settings and the red light stops flashing and stops making a noise!

Do you keep spares for the Richmond?

Yes we keep all the spares for the De'Longhi Richmond radiators, from wall brackets and replacement elements. One of the many benefits of the De'Longhi Richmond is that it is environmentally friendly, Lot 20 compliant one of the first range of towel radiators with this technology!

Can the Richmond be used with the Pilot wire?

The Black Pilot wire is used to control all heaters from one central point. The automated system is generally used in France where the customer's homes are equipped with one (black wire) dedicated to "Fil Pilot" at every electric socket!. In this way all heaters can be programmed 24hr / 7 days with the settings chosen by the customer and for multiple De'Longhi towel radiators!

The Richmond has multiple mode & control settings what are they?

Night Eco Mode

Indicated by a "Cresent" symbol, this setting controls the Fivy from 12pm to 6am in the morning and keeps a comfortable temperature with a reduced energy consumption. Also an ideal setting if you are leaving the home for 2-3 days.

Comfort Mode

Indicated with a "Cogwheel" and corresponds to the temperature desired by the user 24/7

Antifreeze Mode

Indicated with the "Frost" symbol, on the setting the Fivy will automatically keep the room temperature above 7C, ideal setting if you are away for longer periods or on holiday

Chrono Mode

This setting is indicated by a "Clock" symbol this setting allows the user to set different temperatures on the Comfort and Night Eco modes over a 24 hour period for each day of the week.

Pilot Mode

This setting is indicated by the house symbol. The Black Pilot wire is used to control all heaters from one central point. This automated system is generally used in France where the customer's homes are equipped with one (black wire) dedicated to "Fil Pilot" at every electric socket! Pilot wire is not normally used in the UK, however this can be done within the Chrono mode setting

Child Safety Setting

To activate the "child safety" function simply press the + key and the - keys together and the child safety symbol will be indicated. This means the radiator will start to cool down to a safer surface temperature, please note this could take up to 2 hours to cool down. When the child safety function is activated this will override all other settings including Night Eco, Comfort, Antifreeze, Chrono and Pilot wire control.

Open Window function

If the thermostat detects an open window - or "rapid drop in room temperature" the radiator stops heating automatically until the window is closed! the open window function will show a flashing light on the front panel and will make a warning noise!

2 Hour function

The overdrive 2 hour can be used to heat the room very quickly. When activated the temperature set point disappears from the LCD. The heater heats the room to the maximum for a 2 hour period.

Keypad Lock

It is possible to lock the radiator to avoid accidental modifications. To activate this option press the "Mode Key" and + key buttons together and hold them both down until the "Key" icon appears on the display.

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